Shipping Policy

1. Shipping Locations:

   • We currently ship only to addresses within Australia.

2. Shipping Methods and Costs:

   • We offer a range of shipping options to meet your needs, including standard and express delivery. Shipping costs are calculated at checkout based on your location and chosen delivery method.

3. Processing Time:

   • All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. You will receive a notification once your order has been shipped.

4. Estimated Delivery Times:

   • Delivery times vary depending on your location and chosen shipping method:
     • Standard Shipping: 3-5 business days
     • Express Shipping: 1-2 business days
   • Please note that delivery times may be extended during peak periods or due to unforeseen circumstances.

5. Order Tracking:

   • Once your order has been shipped, you will receive an email with a tracking number and a link to track your order online.

Return Policy

1. Returns Eligibility:

   • We accept returns of unused, unopened, and undamaged products within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, with all original packaging intact.

2. How to Initiate a Return:

   • To initiate a return, please contact our customer support team at support@ethicalhub.com with your order number and reason for the return. Our team will guide you through the process and provide you with a return shipping label if applicable.

3. Return Shipping Costs:

   • For returns due to defective or incorrect items, we will cover the cost of return shipping. For all other returns, the customer is responsible for the cost of return shipping.

4. Refunds:

   • Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that original shipping costs are non-refundable unless the return is due to our error.

5. Exchanges:

   • If you received a defective or damaged item and wish to exchange it for the same item, please contact us at support@ethicalhub.com. We will arrange for a replacement to be sent out to you as soon as possible.

6. Non-Returnable Items:

   • Certain items are non-returnable, including perishable goods (such as food, flowers, or plants), intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Please check the product page for specific details on return eligibility.

Contact Us

If you have any questions about our shipping or return policy, please contact our customer support team at support@ethicalhub.com. We are here to help and ensure your experience with EthicalHub is exceptional.