Ready to ship in 1-2 business days

Shipping Policy

1. Shipping Destinations

We ship to all addresses within Australia, including rural and remote areas.

2. Processing Time

Orders are typically processed within 1-2 business days. Orders placed after 2 PM or on weekends and public holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

Standard Shipping: Delivery within 3-7 business days.
Express Shipping: Delivery within 1-3 business days.
Please note that delivery times are estimates and may vary due to factors such as weather conditions or carrier delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight and destination of your order. We aim to offer competitive rates for all shipping options.

5. Free Shipping

We offer free standard shipping on orders over $80 within Australia. This promotion is automatically applied at checkout.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

7. Shipping Restrictions

Certain products may have restrictions on where they can be shipped within Australia. If your order contains such items, we will notify you promptly.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately.

9. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate changes before the order ships, but we cannot guarantee address changes after processing.

10. Contact Information

If you have any questions or concerns about your order or our shipping policy, please reach out to our customer support team at support@ethicalhub.co

We appreciate your support of EthicalHub and our mission to promote ethical practices and sustainability. Thank you for choosing to shop with us!

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Sustainability

Market Lane Coffee in Melbourne is not only deeply committed to sustainability but is also a proud B Corp certified and carbon-neutral business. They prioritize sourcing ethically produced beans directly from farmers, ensuring fair wages and sustainable farming practices. As a B Corp, Market Lane meets the highest standards of social and environmental performance. B Corp certification means that a business is dedicated to balancing purpose and profit, being accountable not just to shareholders but also to the wider community and environment. For consumers, it assures that their purchase supports a company that values ethical practices, sustainability, and positive impact. Additionally, Market Lane achieves carbon neutrality and implements initiatives like reusable cups, minimal packaging, and compostable materials. Their dedication ensures that every cup of coffee contributes to a healthier planet.