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Help Center
Delivery & Shipping
Delivery times vary based on the vendor and your location. Typically, orders are processed within 1-2 business days and delivered within 3-7 days within the country.
Shipping costs are determined by the vendor and may vary. Some vendors offer free shipping based on order value or promotions.
Some vendors do offer international shipping. Please check individual product pages for international shipping availability and costs.
Yes, most orders come with tracking information. Once your order is dispatched, you will receive an email with tracking details to monitor your shipment.
In case of damaged items, please contact the vendor directly for resolution. If your package doesn’t arrive within the specified timeframe, reach out to our customer support, and we’ll assist in tracking or resolving the issue.
Unfortunately, we cannot guarantee changes to shipping addresses after an order is placed. Please double-check your shipping details before confirming your order.
EthicalHub encourages vendors to use sustainable packaging materials whenever possible to minimize environmental impact during shipping. Vendors are encouraged to prioritize eco-friendly packaging options.
As orders are fulfilled directly by each vendor, combining orders for shipment may not be possible. Each vendor handles their own shipments independently.
Courier services usually attempt multiple deliveries. If you miss the delivery, the courier will leave a notification or instructions for rescheduling or pickup.
Returns
EthicalHub offers a hassle-free return policy within 30 days of receiving your order. We want you to be completely satisfied with your purchase. Please ensure the item is unused, in its original packaging, and accompanied by proof of purchase for a smooth return process.
To start a return, simply log in to your EthicalHub account, go to your order history, select the item you wish to return, and follow the instructions provided.
For most cases, returns due to a change of mind may incur a return shipping fee. However, if the return is due to an error on our part or a defective product, we will cover the return shipping costs.
Once we receive the returned item and verify its condition, we’ll process your refund within 5-7 business days. Please note that it might take additional time for the refund to reflect in your account based on your payment method and financial institution.
Unfortunately, we do not offer direct exchanges. However, you can return the item following our return process and place a new order for the preferred item.
We apologize for the inconvenience. Please contact our customer support team immediately with details and photos of the damaged or defective item. We’ll swiftly assist you in resolving the issue.
Yes, you can return items purchased from third-party sellers following the same return process. However, please note that the return policy may vary for items sold by different sellers. Review the seller’s return policy for specific details.
Order and Payment FAQs
To place an order, simply browse our marketplace, select your desired items, and add them to your cart. Proceed to checkout, where you can review your order details and complete the payment process.
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Choose the method that suits you best during the checkout process.
If you encounter payment issues, ensure that your payment information is entered correctly. If the problem persists, contact our customer support team for assistance. They’ll help troubleshoot the issue promptly.
Once an order is confirmed, modifications or cancellations may not be possible. Please reach out to our support team immediately after placing the order for any necessary changes.
Yes, we prioritize the security of your payment information. Our platform employs robust encryption and follows industry best practices to safeguard your sensitive data.
Payment declines may occur due to various reasons, including insufficient funds, technical issues, or security concerns. Ensure your payment details are accurate and contact your financial institution for further assistance if needed.
The displayed price includes product costs, taxes (if applicable), and shipping fees. No additional charges should apply unless specified during checkout.
Please refer to our Refund Policy for detailed information on initiating a refund. Reach out to our customer support team with your order details, and they’ll guide you through the refund process.
Account
Visit our website and click on “Sign Up.” Enter your details to create an account. It’s simple and free!
Click on “Forgot Password” on the login page. Follow the instructions sent to your email to reset your password.
Yes, you can edit your account information anytime by accessing your profile settings
Absolutely. We prioritize data security and use encryption to safeguard your information.
Yes, you can delete your account. Contact our support team, and we’ll guide you through the process.
Still have more question? email us at support@ethicalhub.co